Overview 

Effective Date: 1 June 2025


At FYI Beauty, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

 

1. Who We Are

 

FYI Beauty

Website: www.fyibeauty.co.za

Email: info@fyiaesthetics.co.za

Phone: 083 783 8708

 

This policy is governed by the Protection of Personal Information Act (POPIA) and applies to all visitors, customers, and users of our website and services.

 

2. What Information We Collect

 

We may collect the following personal information when you interact with our website or services:

  • Full name
  • Email address
  • Contact number
  • Delivery/billing address
  • Payment details (processed securely via third-party payment gateways)
  • Order history
  • Device and browser information (via cookies and analytics)

 

3. How We Use Your Information

 

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order, promotions, or customer service issues
  • Improve and personalize your shopping experience
  • Send marketing emails (only if you’ve opted in)
  • Comply with legal and regulatory obligations

 

4. Cookies and Website Tracking

 

Our website uses cookies and similar technologies to:

  • Recognize your preferences
  • Track browsing behavior for analytics
  • Improve site performance

You may choose to disable cookies via your browser settings, but some features of our website may not function properly as a result.

 

5. Sharing of Information

 

We do not sell or rent your personal information.

We may share your data only with trusted third parties that help us operate our website and fulfil your orders, such as:

  • Payment gateways
  • Delivery services
  • IT service providers

 

All third parties are required to handle your information securely and lawfully.

 

6. Data Security

 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. All transactions are encrypted using SSL technology.

 

7. Your Rights Under POPIA

 

As a South African resident, you have the right to:

  • Access your personal data
  • Correct or update your information
  • Object to the processing of your data
  • Request deletion of your data (where legally allowed)
  • Withdraw consent for marketing communication at any time

To exercise your rights, please email us at info@fyiaesthetics.co.za.

 

8. Retention of Data

 

We retain your personal information for as long as necessary to:

  • Provide our services
  • Fulfill legal or tax obligations
  • Resolve disputes

 

9. Marketing Communication

 

You may opt in to receive marketing emails, product updates, or special promotions.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

 

10. Children’s Privacy

 

FYI Beauty does not knowingly collect personal information from children under 18.

If we become aware of any such data, we will delete it immediately.

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the effective date updated accordingly.

 

12. Contact Us

 

If you have any questions about this Privacy Policy or how we use your data, please contact us at:

 info@fyiaesthetics.co.za

 083 783 8708